SHIPPING

We ship to ITALY, to the European Union (EU) and to countries outside the European Union (EXTRA EU).

Within the European Union, Custom Duties do not exist and prices include Italian VAT/IVA tax (except for the invoices of IVA business owners, which are exempt). For countries outside the European Union goods are not subject to IVA but may be subject to Custom Duties or Import Taxes. Custom duties are not included in the prices and must be paid upon delivery. Custom Duties vary from country to country so it is not possible for us to specify a precise amount. To find out the exact cost, please contact your country's Custom Duty office. For an estimate, you can also contact us by sending an email to: info@federicomonzani.com. We will check with our couriers to give you the most precise estimate possible.

We ship via express couriers: UPS and DHL

Orders are shipped the same day payment is received or the day after for orders placed after 4:00 pm. Orders placed during the weekend will be processed the following Monday morning.

 

Please refer to the following shipping costs and expected delivery times

ITALY            24h/48h                  FREE SHIPPING Always

EU                 2/3 business days   FREE SHIPPING on orders over 100€ (Otherwise shipping cost: 4.95€

EXTRA EU     3/5 business day     FREE SHIPPING on orders over 100€ (Otherwise shipping cost: 9.95€)

As soon as goods are shipped to the courier, the customer will receive an email with delivery information including TRACKING NUMBER and a link to the courier's webpage. To check the status of their package, customers can access the courier's webpage and insert their tracking number.

 

RETURNS

FEMAEN SRL acknowledges the customer’s right to order cancellation as foreseen by the local legislation in force. The customer has the right to cancel any order without explanation within 14 days from the date the customer has received the product. Within this time period the customer must send written communication by email to info@federicomonzani.com. As soon as FEMAEN SRL receives the communication, precise instructions on how to return the goods will be provided.

For a return to be accepted, the product must be undamaged, unused, unwashed, and unstained. Items must be returned in the original packaging with the attached product tag.

Within 14 days from receiving the notice, FEMAEN SRL, after having checked the item's condition, will reimburse the customer the exact amount paid for the product (including shipping cost). Refunds will be made using the same method of payment used for the initial transaction. FEMAEN SRL may withhold reimbursement until the goods have been returned or until the customer provides proof of return.